Fast support - direct contact with our network specialists
RIEDEL Networks customers speak directly to our network specialists. We don't have a "call and dispatch" system - we deal with your concerns immediately. Whether it's a matter of commissioning, fault clearance or setting up changes, you have the right contact person immediately at hand to take care of your request.
Localized in Germany
The RIEDEL Networks NOC operates entirely in Germany and offers direct support for international customers, reliably and close to the customer.
Seamless network integration
Our NOC integrates seamlessly into existing network infrastructures. We continuously monitor, optimize and support systems without interrupting operations.
Network monitoring & fault clearance
Our NOC monitors critical network nodes 24/7. In the event of a fault, we respond immediately, coordinate clearance and ensure availability for international customers.
40
+
Network nodes
worldwide
4500
+
Customer locations
connected
350
+
Network partners
local
20
+
years
Experience
1400
+
Presence in
75+ countries and numerous cities
Areas of responsibility
Our Network Operations Center (NOC) is responsible for the continuous monitoring, smooth operation and rapid troubleshooting of international networks - around the clock, for customers such as the world's largest motorsport racing series, major media and broadcasting companies, multinational corporations and many more.
24/7 network monitoring
Continuous monitoring of all network components to detect faults at an early stage and prevent failures.
Troubleshooting & incident management
Fast analysis and resolution of faults - directly by our experts, without detours.
Commissioning & rollouts
Planning and implementation of new network components so that your infrastructure is immediately ready for use.
Customer communication & support
Direct contact with our network specialists for fast feedback and transparent processes.
Maintenance planning & coordination
Entry, coordination and implementation of planned maintenance.
Reporting & documentation
Preparation of final reports, SLA tracking and lessons learned.
Get to know our NOC!
Always network - always in view
Find out how our Network Operations Center ensures maximum availability and monitors your company network around the clock. We use the latest technologies to detect faults at an early stage and rectify them quickly.
Mario Druschba, Team Leader Service Operations Technology
The process begins with a requirements analysis in which the individual customer needs and technical requirements are clarified. In this step, the scope of the project is defined - whether it is a commissioning (IBN), a proof of concept (PoC) or a complete rollout.
This is followed by planning and design. This is where the customized network design is created, coordinated with internal teams and the customer to ensure a smooth implementation.
In the implementation phase, the infrastructure is set up, systems are configured and seamlessly integrated into existing environments. This is followed by testing and quality assurance, during which comprehensive functional tests and performance checks are carried out. Any errors are rectified before handover.
The project goes live with the rollout and handover. The Network Operations Center (NOC) then takes over operations and ensures continuous monitoring and stability.
After the handover, permanent support from the NOC begins. This includes
Monitoring & alerting: The NOC monitors all systems around the clock and reports faults automatically.
Incident management: In the event of a fault, a ticket is created, prioritized and analysed. Escalation takes place if necessary.
Troubleshooting & fault clearance: The team coordinates internal and external resources to restore normal operations as quickly as possible.
Maintenance management: Scheduled maintenance is carefully planned, carried out and documented.
Customer communication & reporting: Customers receive proactive status updates as well as detailed final reports and SLA reports.
Network Operations Center (NOC)
24/7 monitoring and support
The RIEDEL Networks Network Operations Center (NOC) monitors and analyzes corporate networks around the clock. It ensures availability, performance, and stability, detects malfunctions early on, and responds immediately to prevent downtime. With its expertise and state-of-the-art technologies, the NOC ensures smooth operation, continuous network optimization, and the highest service quality.
Complex networks? We are prepared!
Our specialists keep up to date with the latest network technologies through regular training. This is crucial in order to avoid failures and reliably support your systems around the clock.
